On Tue, 28 Mar 2006 00:18:24 CST, s89df987 s9f87s987f said: > >Somebody has to make sure that *all* the bookmarks and configuration > >settings > >migrated correctly, and to help the users who have issues. > when firefox is first ran it will ask the user if they would like to import > bookmarks and settings from IE And it's never in recorded history screwed up, or gotten some obscure setting wrong? ;) Remember - it doesn't take much to make the help desk phone ring. > >Somebody has to handle all the odd support calls that converting to Firefox > >will cause. > such calls could also occur while using the said patch or worse when a > system becomes compromised Installing a patched IE will probably not result in many "How do I do XYZ in this new PoS you stuck on my machine?" calls. Moving them to Firefox will. > >Somebody gets to retrain all the users who memorized things by rote. If > >'print' > >moves from the 3rd entry on the second from the left menu to the 7th entry > >on the leftmost menu, that will ruin their day. > you're overplaying that situation Have you ever spent a full day or more doing first level end-user support? ;) There *are* users that will freak out on that. Hell, *I* kept opening Gimp by accident for a week after I reorganized some menus - was very disconcerting the first time. ;) > I would say this is far less as serious than a BSOD and/or Remote Code > Execution > M$ took their time on the oversized img dim crash while Mozilla put out a > patch shortly of the discovery about the title bug > > FF is a viable solution I didn't say it wasn't viable. I said it wasn't the totally free slam dunk that "one word: Firefox" makes it out to be. It's *not* a free upgrade, especially in a corporate environment. (I didn't even *mention* the cost of beating the snot out of the web developers who coded IE-specific extensions into a corporate webpage, did I? It's usually not the actual install cost that gets you, it's the ripple effect that providing the support generates...)
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